Letters

Dear Blue Cross Blue Shield,

Thank you for having not one, but two very nice ladies available to help me over the phone today. I now understand better why I had to shell out a large chunk of money for my one routine ultrasound that is supposed to be included in my global maternity plan.

While your customer service people were nice and helpful, it doesn't change the fact that I'm getting screwed here. Having switched from an OB to a midwife will save you a huge amounts of money. The three days that I won't spend in the hospital this time? Will save you a huge amount of money. All of the decisions that I am making in this pregnancy happen to save you huge amounts of money.

So why is it that it's costing me so much more?

Sincerely,
Just another American frustrated with health care and insurance companies


Dear Jardin people,

You make a lovely crib. I did not mean to break it when I was so pissed off earlier today. I now know that I can't yank the rail up that hard. At least not without breaking the little plastic parts on the bottom.

The fact that you are sending me the new parts free of charge and so quickly is very nice, and it makes me wonder if you realize that it's my own damn fault the thing broke in the first place.

Sincerely,
A mommy who seriously needs a break


Dear Glenn,

I'm guessing that working at Babies'R'Us in the furniture department is not your dream job. Maybe you had your sights set on something white collar, 8-5, that came with a company car. I don't know. Maybe, you are really good at retail.

However, I for one, am grateful that you work there. You probably just thought you were doing your job, but unless your job description includes dealing with insanely hormonal pregnant women who cry on the phone to you while their toddlers scream and throw things in the background? Unless it includes that, you went way above and beyond today.

I didn't know the brand, the model number, or where it was made. You knew your cribs so well, that you helped me identify it over the phone by describing a couple of specific parts on it. When you realized that I still had one child using the crib, you asked if you could call me back so you could see if there were parts you could take off a crib in stock so I could have them today.

When you couldn't actually get the parts for me today, you instead gave me the part numbers and phone number and everything else I needed to order them myself so they would get to me faster. You did pretty much everything but come to my house and dial the phone for me.

My day sucked. You not only helped my fix Bird's crib, you helped fix my day. I should probably tell your boss.

Sincerely,
That same mommy who seriously needs a break